DUO

If you have a smartphone or or tablet, we recommend Duo Push, as it is quick, easy-to-use, and secure. See an introduction to Duo Security and a demonstration of Duo Push in this short video: https://www.youtube.com/watch?v=_T_sJXnSM98

When traveling internationally you can still connect to UDST resources using DUO as long as you ensure the following.

• You are in possession of the DUO registered device.
• You have access to the local WiFi.
• Your DUO Mobile app on your device is up to date.
• You use DUO Push notifications. They do not require an international calling plan

Duo Push authentication requests require a minimal amount of data -- less than 2KB per authentication. For example, you would only consume 1 megabyte (MB) of data if you were to authenticate 500 times in a given month.

There are several reasons this could be happening. Please try the following to troubleshoot:

• Make sure your enrolled device has a cellular network or WiFi connection.
• Have the Duo Mobile app open when you authenticate.
• Try these additional push troubleshooting steps:
  • iPhone: https://help.duo.com/s/article/2051
  • Android: https://help.duo.com/s/article/2050
• If the above solutions don’t work, try using another authentication method, such as passcodes provided in the Duo Mobile app.

See this Duo Knowledge Base article for information on authenticating without cell or internet service: https://help.duo.com/s/article/4449

If you have access to the “My Settings & Devices” link (the self-service portal) at the Duo Prompt and are

currently able to authenticate with a device, you may:

• Add additional devices
• Designate your “default” device that receives authentication requests in addition to your preferred authentication method (available in the Traditional Prompt)
• Deactivate Duo Mobile if you got a new phone but kept your number
• Change the name of your device (ex. “Personal Cell” or “Work Phone”)
• Remove a device Learn more about managing your devices here: https://guide.duo.com/manage-devices

​

​

Please contact IT help desk immediately.

No. Your password is only verified by your organization and never sent to Duo. Duo provides only the second factor, using your enrolled device to verify it’s actually you who is logging in.

No. The Duo Mobile app has no access to change settings or remotely wipe your phone. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. We use this to help recommend security improvements to your device. You always are in control of whether or not you take action on these recommendations.